A. Terms and Conditions of Use
1. Purpose of the Site
These Terms and Conditions of Use (the "TCU") define the terms of access to and use of the solar-pv-schemes.mu website (the "Site").
The purpose of the Site is to provide users with information, simulation tools, application support forms, and assistance services in the field of solar photovoltaic energy, particularly in relation to schemes, programs, incentives, or procedures applicable in Mauritius.
The Site is a private initiative. It is not an official website of a government administration, public authority, or grid operator. This clarification is intended solely to clearly inform users about the nature of the Site. It does not affect the quality of the published information, the legitimacy of the initiative, or the right to provide a private information and support service.
2. Acceptance of the TCU
Access to and use of the Site imply full and unconditional acceptance of these TCU. Any user who does not accept the TCU must stop using the Site.
Certain features, including forms, support requests, advanced simulations, or document transmissions, may be subject to the express acceptance of specific terms or dedicated information notices.
3. Services Offered
The Site may offer, in particular: informational content on solar photovoltaic energy, indicative simulators, pre-application forms, document verification tools, callback requests, referrals to professionals, as well as administrative, technical, or commercial support services.
The list of services may change at any time. The publisher reserves the right to add, modify, suspend, or remove any service, without this giving rise to any compensation for the user.
4. Nature of Information and No Administrative Guarantee
Information published on the Site is provided for informational and practical purposes. It is prepared with care but may be incomplete, modified, replaced, or become outdated, particularly when applicable rules, procedures, criteria, tariffs, or timelines change.
Official procedures remain, where applicable, subject to the forms, procedures, criteria, timelines, and decisions of the competent organizations. Users remain free to carry out these procedures directly on their own.
No information, simulation, pre-analysis, or request submitted through the Site constitutes a guarantee of eligibility, approval, authorization, grid connection, financing, tariff, grant, timeline, or administrative, technical, or commercial outcome.
5. User Obligations
The user undertakes to use the Site in good faith, in accordance with applicable laws and regulations, these TCU, and the instructions displayed on the Site.
In particular, the user undertakes to provide accurate, complete, up-to-date, and non-misleading information; not to impersonate a third party; not to transmit falsified, incomplete, or unlawfully obtained documents; not to disrupt the operation of the Site; and not to attempt fraudulent access to systems, accounts, data, or restricted areas.
The user remains solely responsible for the information and documents submitted. In the event of error, omission, or inaccuracy, the publisher cannot be held responsible for the consequences on file analysis, request processing, or follow-up by a third party.
6. User Account and Security
Where account creation is offered, users must keep their credentials confidential and inform the publisher without delay of any unauthorized use of their account.
The publisher may suspend or delete an account in the event of a breach of the TCU, suspicion of fraud, abusive use, risk to Site security, or a request from a competent authority.
7. Documents Submitted by the User
The Site may allow the upload or submission of documents such as electricity bills, identity documents, proof of address, ownership or occupancy documents, roof photos, plans, GPS coordinates, technical documents, or any other document required to assess a request.
The user guarantees that they hold the necessary rights to submit these documents and authorizes the publisher to use them solely for purposes related to the requested service, subject to the Privacy Policy.
8. Simulations, Estimates, and Indicative Results
Results provided by simulators, calculators, or decision-support tools are indicative. They depend on the data entered by the user, the technical assumptions used, and the parameters available at the time of use.
These results do not replace a technical site visit, engineering study, administrative validation, financing analysis, or professional advice tailored to the user's specific situation.
9. Intellectual Property
The Site, its structure, texts, graphics, logos, interfaces, databases, forms, simulators, code, methods, content, and distinctive elements are protected by applicable intellectual property rights.
Any reproduction, representation, extraction, adaptation, modification, distribution, or reuse, in whole or in part, without prior written authorization from the publisher, is prohibited, except where legal exceptions apply or for strictly personal and non-commercial use.
10. Links to Third-Party Sites and External Content
The Site may contain links to third-party sites or resources. These links are provided to facilitate user information. The publisher does not control these third-party sites and is not responsible for their content, availability, accuracy, security, terms of use, or privacy practices.
The existence of a link does not constitute approval, affiliation, or a guarantee by the publisher.
11. Site Availability, Maintenance, and Security
The publisher endeavors to provide access to the Site under reasonable security and availability conditions. However, access may be interrupted, suspended, or limited for maintenance, updates, technical incidents, cybersecurity reasons, force majeure, or by decision of the publisher.
The user acknowledges that networks and digital services involve technical risks, and that the publisher cannot guarantee uninterrupted, error-free, or fully secure operation.
12. Liability
Within the limits permitted by applicable law, the publisher shall not be liable for indirect damages, operating losses, loss of opportunity, data loss, revenue loss, delays, file rejections, ineligibility, third-party decisions, or consequences resulting from inaccurate or incomplete information provided by the user.
The publisher's liability shall not be engaged due to decisions, criteria, timelines, additional requests, or refusals from organizations, administrations, grid operators, partners, suppliers, installers, financiers, or other third parties.
13. Amendments to the TCU
The publisher may amend these TCU at any time to reflect changes to the Site, services, regulations, or operational constraints. The applicable version is the one published on the Site on the date of use.
Continued use of the Site after publication of a new version constitutes acceptance of that version.
14. Applicable Law and Jurisdiction
These TCU are governed by the laws of the Republic of Mauritius.
Subject to mandatory applicable rules, any dispute relating to the interpretation, performance, or validity of these TCU shall fall under the jurisdiction of the competent courts of Mauritius.
15. Contact
For any questions regarding the Site or these TCU, users may contact the publisher at:
contact@solar-pv-schemes.mu.
B. Privacy Policy
1. Purpose of the Privacy Policy
This Privacy Policy explains how users' personal data is collected, used, stored, protected, and, where applicable, shared when using the Site.
It applies to anyone who visits the Site, creates an account, completes a form, requests a simulation, submits documents, requests a callback, or uses a service offered by the Site.
2. Data Controller
The data controller is: Solar Center Mauritius, SAS, registered under BRN number C11100437, with its registered office at Royal Road - PORT-LOUIS.
Personal data contact:
contact@solar-pv-schemes.mu.
3. Personal Data Collected
Depending on the services used, the Site may collect the following categories of data:
- identification and contact data: name, first name, address, phone number, email;
- data relating to the relevant property: address, type of housing or building, roof, surface area, orientation, photographs, geolocation coordinates, or map point;
- data relating to energy consumption or equipment: electricity bill, meter number or customer reference, consumption history, subscribed or installed capacity, battery or self-consumption needs;
- documentary data: proof of ownership or occupancy, authorizations, technical documents, documents voluntarily submitted by the user;
- account data: credentials, request history, preferences;
- technical data: IP address, browser type, device used, pages visited, connection date and time, technical logs;
- communication data: messages, callback requests, emails, consents, and form responses.
4. Purposes of Processing
Personal data may be processed for the following purposes:
- to provide access to the Site and its features;
- to provide information, simulations, estimates, or pre-analyses;
- to create, complete, track, or update an application file;
- to contact the user to clarify, complete, or process their request;
- to organize a visit, diagnosis, referral, or commercial proposal;
- to improve the Site, its forms, its tools, and user experience;
- to secure the Site and prevent fraud, abuse, errors, or unauthorized access;
- to comply with applicable legal, accounting, tax, evidentiary, or regulatory obligations;
- to manage requests for the exercise of data subject rights.
5. Legal Bases for Processing
Depending on the case, processing may be based on: performance of a request or contract; user consent; the publisher's legitimate interest in operating, securing, and improving the Site; or compliance with an applicable legal obligation.
Where processing is based on consent, users may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
6. Data Recipients
Personal data is accessible only to persons and providers who need it for the purposes described above, including authorized internal teams, hosting providers, IT providers, support tools, technical partners, installers, engineering offices, and commercial or financial partners, when their involvement is necessary for the requested service.
When a user explicitly requests a process, referral, or transfer of a file to a third party, certain data may be shared with that third party to enable processing of that request.
The publisher does not sell users' personal data.
7. Transfers Outside Mauritius
Certain technical providers, IT tools, or hosting services may involve transferring or accessing data from a country outside Mauritius. In such cases, the publisher ensures that appropriate safeguards are implemented in accordance with applicable data protection law.
Additional information on these safeguards may be requested at the personal data contact address indicated above.
8. Data Retention Period
Data is retained for a period proportionate to the purposes for which it was collected.
For guidance, contact and request data may be retained for the time necessary to process the request, then archived for the period necessary for evidence, dispute management, or compliance with legal obligations. Technical logging data is retained for a limited period consistent with security needs. Cookies are managed in accordance with the Cookie Policy below.
The publisher may delete or anonymize data when its retention is no longer necessary.
9. Security and Confidentiality
The publisher implements reasonable technical and organizational measures to protect personal data against loss, unauthorized access, misuse, modification, disclosure, or destruction.
As no data transmission over the Internet can be guaranteed to be fully secure, users must also ensure the confidentiality of their own devices, passwords, and documents.
10. User Rights
Subject to the conditions provided by applicable law, users may request access to their personal data, rectification, erasure, restriction of processing, objection to certain processing, portability where applicable, and withdrawal of consent where processing is based on consent.
Any request may be sent to:
contact@solar-pv-schemes.mu.
Identity verification may be requested where necessary to protect the data concerned.
Users also have the right to lodge a complaint with the competent Mauritian data protection authority.
11. Minors' Data
The Site is not intended for unauthorized minors. If a minor submits personal data without parental or legal guardian authorization, the publisher may delete such data after appropriate notice or verification.
12. Changes to the Privacy Policy
The publisher may amend this Privacy Policy to reflect changes to the Site, services, processing activities, or applicable law. The applicable version is the one published on the Site on the date of use.
C. Cookie Policy
1. Definition
A cookie is a small file placed or read on the user's device when visiting the Site. Similar technologies may also be used to ensure Site operation, measure audience, or improve user experience.
2. Cookie Categories
The Site may use: strictly necessary cookies for Site operation; audience measurement cookies; preference cookies; and, where applicable, cookies related to third-party services integrated into the Site.
Non-strictly necessary cookies may be subject to the user's prior consent where required by applicable law.
3. Cookie Management
Users may accept, refuse, or configure cookies through the banner or management module available on the Site, where such a module is provided.
Users may also configure their browser to block or delete cookies. Blocking certain cookies may, however, affect the normal operation of the Site.
D. Useful Legal References
The Site is presented as a private platform for information, simulation, and support in the field of solar photovoltaic energy. It is not presented as an official portal of a government administration, a public authority, or a grid operator. This clarification is expressed neutrally: it informs users without admitting fault, without disparaging the Site, and without questioning the legitimacy of the proposed service.
These references do not replace legal advice, but they provide the general framework to consider for website publication and personal data processing in Mauritius.
